Privacy Policy | Hilltop Broadband

Privacy Policy for Hilltop Broadband

Effective Date: April, 2014
Last Updated: May, 2024

Hilltop Broadband ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information we obtain from you in connection with our internet services. By using our services, you agree to the practices described in this policy.

Information We Collect

1. Customer Proprietary Network Information (CPNI)

CPNI includes information related to the type, quantity, and destination of telecommunications services you use with Hilltop Broadband. We collect and safeguard this information as required by law.

2. Personally Identifiable Information (PII)

We collect PII, such as your name, address, email address, phone number, payment details, and service preferences, when you sign up for our services, communicate with us, or use our website.

3. Network and Usage Information

We collect data about your use of our network, including IP addresses, device types, and bandwidth consumption, to provide and optimize our services.

4. Payment Card Information

We comply with the Payment Card Industry Data Security Standards (PCI DSS) to protect your credit card and payment details during transactions.

How We Use Your Information

We use the information we collect to:

Provide, improve, and personalize our services.
Process payments and maintain account records.
Respond to your inquiries and provide customer support.
Comply with legal and regulatory obligations, including those related to CPNI and PCI DSS.
Prevent fraud, unauthorized access, and other illegal activities.
Communicate with you about account updates, promotions, and new services (with your consent, where applicable).

Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

With service providers: We may share information with third-party vendors and partners who assist us in delivering our services. These parties are required to protect your information and use it solely for the purposes we specify.
To comply with legal requirements: We may disclose information if required by law, regulation, court order, or subpoena.
To protect our rights and security: We may share information to detect and prevent fraud or unauthorized access to our network.
With your consent: We may share information with your explicit permission.

Your Privacy Rights

1. Access and Control

You can review and update your account information by logging into your account or contacting our customer service team.

2. Opt-Out Options

You may opt out of receiving promotional communications by following the instructions in those communications or contacting us directly.
If you wish to restrict the use of your CPNI, you may contact us at any time.

Security Measures

We use administrative, technical, and physical safeguards to protect your information, including:

Encryption of sensitive data during transmission.
Secure storage of payment information in compliance with PCI DSS standards.
Access controls to limit who can access your information.
Regular audits and monitoring to maintain security standards.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely dispose of or anonymize your information.

Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through our website. The updated policy will be effective upon posting unless otherwise noted.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us.

Your privacy is important to us. Thank you for trusting Hilltop Broadband.